Managing staff across branches: 6 principles for retail and F&B chains

Opening a second branch is exciting. By the third, many owners no longer know what is happening at each one. Here is how to manage staff across branches without driving between them.

1. One place for data, many viewers

Bring staff records, rotas, clock-ins, requests and payroll into one system.

2. Permissions by scope

Each branch manager sees their own team; accounting sees payroll; the owner sees everything.

3. Per-branch settings

Clock-in location, Wi-Fi, opening hours and holidays per branch, with shared pay and leave policies.

4. Staff working at several branches

Schedule someone at another branch and keep their hours on one payslip.

5. The same operating routines everywhere

Opening, closing and cleaning checklists with an owner and photo proof.

6. One daily view

Who is on shift at each branch, who is late, which shifts are empty, how many requests are waiting.

Running a chain with CTAS Work

In CTAS Work each branch has its own clock-in location, Wi-Fi and holidays. Managers see only their branch; owners see the whole chain. Cross-branch shifts stay on one payslip, and checklists come with photo proof. Plans differ by number of shops and staff — see pricing or download the app.